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AlSourayia Flooring & Furnishings

Frequently asked questions

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Frequently asked questions

All important product and service questions in one place, grouped by flooring type or service so you can find the right answer quickly.

69 available questions 6 main categories

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FAQ category

Parquet, SPC / LVT / HDF FAQs

Answers about selection, installation, cleaning, moisture, maintenance and the differences between flooring types.

26 questions
What is the most suitable product for kitchens?

SPC and LVT are usually the most suitable choices for kitchens because of their high moisture resistance and ease of cleaning.

Ceramic tiles are among the most common floor finishes. What advantages does parquet offer over them?

Parquet offers a warmer look and greater comfort underfoot, often lower maintenance costs, and easier removal and installation for some click systems. Certain types also offer resistance to bacteria and stains depending on the product.

How should wooden parquet be cleaned?

Wipe the floor with a lightly damp cloth without pouring water directly onto it, and avoid harsh chemicals to preserve the protective layer.

How is parquet installed, and does it require a specific glue or adhesive?

Some types such as HDF, SPC and many LVT products use click installation and do not require glue, while some LVT products require adhesive installation according to their specifications.

Can parquet be dismantled after some time and reinstalled elsewhere?

Yes. Click-system floors, especially SPC and some HDF products, can be dismantled and reinstalled if the planks remain in good condition.

Where do you recommend installing wooden parquet flooring?

It is suitable for most rooms in the home and some commercial spaces. Wooden parquet is best avoided in areas exposed to a lot of water, such as bathrooms and kitchens. SPC and LVT are more suitable for moisture, while the installation method should still prevent water from reaching beneath the flooring.

What are the best and most popular parquet types?

HDF, SPC and LVT are usually among the most requested options because they balance appearance, durability, ease of use and maintenance.

Why do some parquet floors make noise?

Possible causes include an uneven subfloor, missing or unsuitable underlay, or small gaps. Correct installation with suitable insulation greatly reduces noise.

What is the difference between parquet and vinyl planks?

Parquet, particularly HDF, is usually based on wood fibres, while vinyl planks such as SPC and LVT are based on PVC or stone-plastic composites depending on the type and generally offer greater moisture resistance.

Can water be poured onto parquet during cleaning?

Pouring water is not recommended. Use a lightly damp cloth even with water-resistant types to protect the floor and prevent water from entering the joints.

What are the disadvantages of parquet?

They vary by type. Wooden parquet can be affected by prolonged water exposure, and some types require precise installation and suitable insulation. Choosing the correct thickness and quality reduces potential problems.

How can I maintain parquet flooring?

Clean with a lightly damp mop, avoid harsh cleaners, remove dust to prevent scratches, do not drag furniture, and do not leave spilled water standing, especially on wooden parquet.

What is the difference between water-resistant and waterproof parquet?

Terminology varies between manufacturers. In general, products described as waterproof use treatments that reduce water absorption and seal fibre pores, while water-resistant products tolerate moisture for a limited period and still require correct use.

Can parquet be used in a water-exposed area such as a bathroom?

It is generally not recommended because water may reach beneath the floor, especially with click installation. If necessary, use solutions specifically designed for bathrooms with a suitable installation method.

Is parquet flooring safe for health and the environment?

Yes. Products made with safe and environmentally responsible materials are available according to product specifications. We recommend choosing certified products.

What is the minimum room size for installing parquet?

Parquet can be installed in almost any area, including small rooms, provided the subfloor is level and properly prepared.

What cleaning materials are suitable for SPC flooring?

A lightly damp cloth is usually sufficient. Avoid strong chemicals. The protective layer helps resist stains.

Can wooden parquet be installed over ceramic tiles?

Yes, provided the surface is level and the tiles are firmly fixed without breaks or voids.

Can any cleaner be used on parquet flooring?

No. Use cleaners specifically intended for parquet, or light water-based cleaning according to the product care instructions.

Is it important to clean the floor before installing parquet?

Yes. Dust can affect installation stability and may cause scratches through friction over time.

Can I install parquet myself without a professional technician?

Some people can install simple systems, but cutting corners and edges and fitting accessories require experience and tools. A professional installer is recommended for the best result.

How can wooden parquet be repaired if needed?

With click systems, damaged parts can often be replaced relatively easily by dismantling the affected section and installing replacement pieces.

What is the benefit of parquet skirting?

Skirting covers the expansion gap along the perimeter, usually around 1 cm, protects the edges and gives the installation a finished appearance.

What is the purpose of transition strips?

They are used at entrances and doorways to cover joints, protect edges, keep dust out and improve the final appearance.

Is parquet covered by a warranty?

Yes. Warranty coverage is available, for example five years on some products, depending on the product type and warranty terms.

Should an underlay be installed beneath parquet flooring?

Yes. A suitable underlay is recommended to improve insulation, reduce sound and help stabilise the flooring.

FAQ category

Vinyl FAQs

Questions about sheet vinyl, kitchen use, backing layers, installation and printing options.

4 questions
Is sheet vinyl suitable for kitchens?

Yes. It is suitable for kitchens when installed correctly with a suitable moisture-resistant adhesive.

What is the difference between cushioned and standard vinyl?

Cushioned vinyl has a supporting layer that provides greater comfort and sound insulation, while standard vinyl is thinner and relies more on proper subfloor preparation.

Can underlay be installed beneath sheet vinyl?

Underlay is generally not recommended beneath sheet vinyl because it can affect stability and adhesion quality.

Can sheet vinyl be printed with a custom design?

Yes. Printing is available for selected types, subject to the order and product specifications.

FAQ category

Carpet FAQs

Answers about carpet care, underlay, stains, selecting materials and available widths.

7 questions
Will carpet colour change when exposed to sunlight?

High-quality carpet is resistant to colour change, although prolonged direct sunlight may cause slight fading over time.

Why is the protective layer on carpet rolls important?

It helps resist stains and wear, extends the carpet’s useful life and helps preserve its appearance.

Should underlay be installed beneath carpet?

Yes. Underlay is recommended to improve comfort, sound insulation and carpet protection.

How do I choose the right carpet for a room?

Consider the room’s use, traffic level, colours that suit the interior and the required material type.

How can I remove stains from thick carpet?

Use a carpet-specific cleaner and absorb the stain immediately without aggressive rubbing. Contact us for recommendations based on the stain and carpet type.

Is carpet roll width always the same?

No. Width varies by carpet type and supplier, and available dimensions can be confirmed before purchase.

Can carpet be installed over sheet vinyl?

Yes, provided the surface is level and clean so the carpet can be installed securely.

FAQ category

Hand-tufted carpet FAQs

Everything about bespoke design, materials, colours, thicknesses, dimensions, production and delivery.

19 questions
Do you provide custom hand-tufted carpet, also known as carved carpet?

Yes. We provide bespoke design and manufacturing to order.

Do you offer carpets made from natural materials?

Yes. High-quality natural materials are available.

Which materials are available for hand-tufted carpet?

100% natural New Zealand wool and bamboo silk (viscose) are available depending on the required design.

Can I provide my own rug design for hand-tufted carpet?

Yes. You can provide your design and we can manufacture it accurately.

Can you design and manufacture hand-tufted carpet for majlis spaces?

Yes. It can be made to the required dimensions and pattern.

Can you design and manufacture small rugs or carpet pieces?

Yes. Small bespoke pieces can be manufactured to order.

Can you reproduce company logos in hand-tufted carpet?

Yes. We can execute logos accurately in line with the visual identity.

What is the smallest size that can be custom-made in hand-tufted carpet?

Almost any size can be made, including small samples, while the order is calculated according to the applicable minimum quantity.

What is the minimum order for hand-tufted carpet?

The minimum is usually 6 m², depending on the type.

Can you make freeform or irregular rug shapes?

Yes. Freeform and unconventional shapes can be produced.

Can hand-tufted carpets or rugs be made with different pile heights?

Yes. Multiple pile heights can be used to emphasise the design.

Can different materials be combined in one carpet or rug?

Yes. More than one material can be combined depending on the design.

What thicknesses can be produced for hand-tufted carpet?

Thickness usually starts from around 6 mm and can exceed 16 mm. Pricing varies according to thickness.

How long does hand-tufted carpet manufacturing take?

Timing depends on quantity and design details and usually starts from around six weeks.

How many colours can be used in hand-tufted carpet?

It depends on the quality level. Dozens or hundreds of colours may be available, and some ranges offer more than 1,000 colours.

How is the price of hand-tufted carpet calculated?

Pricing depends on the proportion of artwork, number of colours, thickness, material type, multiple pile heights, carving and design detail.

What maximum width is available for hand-tufted carpet?

Width can reach around 5 metres for medium quality ranges. Higher quality ranges may vary depending on the shipping method, whether sea or air.

How long does shipping and delivery of hand-tufted carpet take?

Small pieces sent by DHL may take around one week, air freight around 2–3 weeks, and sea freight approximately one to two months.

Can underlay be installed beneath hand-tufted carpet?

Yes. Underlay can be used to improve comfort and insulation.

FAQ category

Artificial grass FAQs

Answers about installation, care and maintaining appearance through changing weather conditions.

2 questions
Can I install artificial grass myself?

Yes for small areas, but a professional installer is recommended for larger areas to ensure correct fixing and drainage.

Will artificial grass keep a fresh, natural appearance as weather conditions change?

Yes. High-quality artificial grass is resistant to weather and sunlight and maintains its appearance with regular care.

FAQ category

General & customer service FAQs

General questions about services, delivery, installation, warranty, instalments, samples and quotations.

11 questions
Is installation service available?

Yes. Availability depends on the city, product type and project scope. The service scope, cost and expected duration are clarified in the quotation.

How can I get a quotation?

Send the product type, city and approximate area. You can use the quotation request form or contact us through WhatsApp.

Can I request samples?

Samples are available depending on the product and stock. Coordinate with the sales team or visit the nearest showroom.

How have you earned your customers’ trust?

Through product quality, commitment to agreed timelines, after-sales service and long experience in flooring and furnishings.

Do you offer instalment payment services?

Yes. Instalment options are available through approved providers, subject to terms and conditions.

Is the online representative part of the company or an external representative?

The online representative is part of our team and provides approved consultations and information.

Do you provide installation and maintenance services?

Yes. Installation and maintenance are available for selected products depending on the city and product type.

Which flooring types require relatively little maintenance?

SPC, LVT and sheet vinyl are generally among the easiest flooring options to maintain and clean.

Do you deliver to areas outside your showroom coverage?

Yes. We deliver to most regions of the Kingdom through approved shipping companies.

Is delivery free, and how long does delivery take after purchase?

This depends on the city and order type. Delivery usually takes around 3 to 10 business days, and the expected date is confirmed after the order is approved.

Can a product be returned if a problem appears after installation?

If there is a manufacturing defect, the case is handled according to the warranty and return policy after inspection.

Still need help?

AlSourayia team is ready to help

Contact us or request a free visit to review the product, your space and the most suitable options.