
Frequently asked questions
AlSourayia flooring and furnishing expertise presented with clearer, content-relevant imagery.
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AlSourayia flooring and furnishing expertise presented with clearer, content-relevant imagery.
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Answers about selection, installation, cleaning, moisture, maintenance and the differences between flooring types.
SPC and LVT are usually the most suitable choices for kitchens because of their high moisture resistance and ease of cleaning.
Parquet offers a warmer look and greater comfort underfoot, often lower maintenance costs, and easier removal and installation for some click systems. Certain types also offer resistance to bacteria and stains depending on the product.
Wipe the floor with a lightly damp cloth without pouring water directly onto it, and avoid harsh chemicals to preserve the protective layer.
Some types such as HDF, SPC and many LVT products use click installation and do not require glue, while some LVT products require adhesive installation according to their specifications.
Yes. Click-system floors, especially SPC and some HDF products, can be dismantled and reinstalled if the planks remain in good condition.
It is suitable for most rooms in the home and some commercial spaces. Wooden parquet is best avoided in areas exposed to a lot of water, such as bathrooms and kitchens. SPC and LVT are more suitable for moisture, while the installation method should still prevent water from reaching beneath the flooring.
HDF, SPC and LVT are usually among the most requested options because they balance appearance, durability, ease of use and maintenance.
Possible causes include an uneven subfloor, missing or unsuitable underlay, or small gaps. Correct installation with suitable insulation greatly reduces noise.
Parquet, particularly HDF, is usually based on wood fibres, while vinyl planks such as SPC and LVT are based on PVC or stone-plastic composites depending on the type and generally offer greater moisture resistance.
Pouring water is not recommended. Use a lightly damp cloth even with water-resistant types to protect the floor and prevent water from entering the joints.
They vary by type. Wooden parquet can be affected by prolonged water exposure, and some types require precise installation and suitable insulation. Choosing the correct thickness and quality reduces potential problems.
Clean with a lightly damp mop, avoid harsh cleaners, remove dust to prevent scratches, do not drag furniture, and do not leave spilled water standing, especially on wooden parquet.
Terminology varies between manufacturers. In general, products described as waterproof use treatments that reduce water absorption and seal fibre pores, while water-resistant products tolerate moisture for a limited period and still require correct use.
It is generally not recommended because water may reach beneath the floor, especially with click installation. If necessary, use solutions specifically designed for bathrooms with a suitable installation method.
Yes. Products made with safe and environmentally responsible materials are available according to product specifications. We recommend choosing certified products.
Parquet can be installed in almost any area, including small rooms, provided the subfloor is level and properly prepared.
A lightly damp cloth is usually sufficient. Avoid strong chemicals. The protective layer helps resist stains.
Yes, provided the surface is level and the tiles are firmly fixed without breaks or voids.
No. Use cleaners specifically intended for parquet, or light water-based cleaning according to the product care instructions.
Yes. Dust can affect installation stability and may cause scratches through friction over time.
Some people can install simple systems, but cutting corners and edges and fitting accessories require experience and tools. A professional installer is recommended for the best result.
With click systems, damaged parts can often be replaced relatively easily by dismantling the affected section and installing replacement pieces.
Skirting covers the expansion gap along the perimeter, usually around 1 cm, protects the edges and gives the installation a finished appearance.
They are used at entrances and doorways to cover joints, protect edges, keep dust out and improve the final appearance.
Yes. Warranty coverage is available, for example five years on some products, depending on the product type and warranty terms.
Yes. A suitable underlay is recommended to improve insulation, reduce sound and help stabilise the flooring.
Questions about sheet vinyl, kitchen use, backing layers, installation and printing options.
Yes. It is suitable for kitchens when installed correctly with a suitable moisture-resistant adhesive.
Cushioned vinyl has a supporting layer that provides greater comfort and sound insulation, while standard vinyl is thinner and relies more on proper subfloor preparation.
Underlay is generally not recommended beneath sheet vinyl because it can affect stability and adhesion quality.
Yes. Printing is available for selected types, subject to the order and product specifications.
Answers about carpet care, underlay, stains, selecting materials and available widths.
High-quality carpet is resistant to colour change, although prolonged direct sunlight may cause slight fading over time.
It helps resist stains and wear, extends the carpet’s useful life and helps preserve its appearance.
Yes. Underlay is recommended to improve comfort, sound insulation and carpet protection.
Consider the room’s use, traffic level, colours that suit the interior and the required material type.
Use a carpet-specific cleaner and absorb the stain immediately without aggressive rubbing. Contact us for recommendations based on the stain and carpet type.
No. Width varies by carpet type and supplier, and available dimensions can be confirmed before purchase.
Yes, provided the surface is level and clean so the carpet can be installed securely.
Everything about bespoke design, materials, colours, thicknesses, dimensions, production and delivery.
Yes. We provide bespoke design and manufacturing to order.
Yes. High-quality natural materials are available.
100% natural New Zealand wool and bamboo silk (viscose) are available depending on the required design.
Yes. You can provide your design and we can manufacture it accurately.
Yes. It can be made to the required dimensions and pattern.
Yes. Small bespoke pieces can be manufactured to order.
Yes. We can execute logos accurately in line with the visual identity.
Almost any size can be made, including small samples, while the order is calculated according to the applicable minimum quantity.
The minimum is usually 6 m², depending on the type.
Yes. Freeform and unconventional shapes can be produced.
Yes. Multiple pile heights can be used to emphasise the design.
Yes. More than one material can be combined depending on the design.
Thickness usually starts from around 6 mm and can exceed 16 mm. Pricing varies according to thickness.
Timing depends on quantity and design details and usually starts from around six weeks.
It depends on the quality level. Dozens or hundreds of colours may be available, and some ranges offer more than 1,000 colours.
Pricing depends on the proportion of artwork, number of colours, thickness, material type, multiple pile heights, carving and design detail.
Width can reach around 5 metres for medium quality ranges. Higher quality ranges may vary depending on the shipping method, whether sea or air.
Small pieces sent by DHL may take around one week, air freight around 2–3 weeks, and sea freight approximately one to two months.
Yes. Underlay can be used to improve comfort and insulation.
Answers about installation, care and maintaining appearance through changing weather conditions.
Yes for small areas, but a professional installer is recommended for larger areas to ensure correct fixing and drainage.
Yes. High-quality artificial grass is resistant to weather and sunlight and maintains its appearance with regular care.
General questions about services, delivery, installation, warranty, instalments, samples and quotations.
Yes. Availability depends on the city, product type and project scope. The service scope, cost and expected duration are clarified in the quotation.
Send the product type, city and approximate area. You can use the quotation request form or contact us through WhatsApp.
Samples are available depending on the product and stock. Coordinate with the sales team or visit the nearest showroom.
Through product quality, commitment to agreed timelines, after-sales service and long experience in flooring and furnishings.
Yes. Instalment options are available through approved providers, subject to terms and conditions.
The online representative is part of our team and provides approved consultations and information.
Yes. Installation and maintenance are available for selected products depending on the city and product type.
SPC, LVT and sheet vinyl are generally among the easiest flooring options to maintain and clean.
Yes. We deliver to most regions of the Kingdom through approved shipping companies.
This depends on the city and order type. Delivery usually takes around 3 to 10 business days, and the expected date is confirmed after the order is approved.
If there is a manufacturing defect, the case is handled according to the warranty and return policy after inspection.
Contact us or request a free visit to review the product, your space and the most suitable options.