Custom orders
Custom or made-to-order items are not covered by the standard return or exchange policy.
Customer service policies
Returns & exchanges
Review the main return and exchange conditions before submitting a request. This page separates the relevant policy points for quicker access.
What do you need to know?
Installed or cut products
Installed, opened or cut products cannot normally be returned or exchanged, except for a manufacturing defect reported within 7 days of installation.
Offers & clearance
Offer, discount and clearance products are only eligible for return or exchange for a manufacturing defect within 7 days of installation.
Invoice & original condition
The original invoice is required and the product must remain in its original condition.
Request period
Returns or exchanges are permitted within 5 days of the order issue date unless the product falls under an excluded case.
Refunds
For an approved return, the refund is made to the original payment method within up to 14 working days, less eligible bank charges incurred by the company where applicable.
Shipping & delivery
Shipping, delivery and transport charges are non-refundable once the service is performed or goods leave the warehouse, according to the published policy.
Measurement fees
The SAR 100 measurement fee is non-refundable in all cases.
info
Before submitting a request
Check the product condition, invoice and order date before contacting us. Customer service will review eligibility according to the product, its condition and purchase date.
Contact us for review ←Have a return or exchange request?
Send the order and invoice details for follow-up with customer service.